Service and Repair

companylogoAs one of the leading companies in the industry, Laser Printer Resource has a reputation for quality, integrity, and dedication to customer service.

Our emphasis on market needs, flexibility, and high quality service contribute to our high customer loyalty.

We offer on-site service anywhere in the California greater San Francisco Bay Area. Please call us at 925-933-3366 or 415-433-3366 or e-mail service@lpresource.com to order service for your laser printer, copier, fax machine, or plotter. We offer discounts on services to multiple machines, so please call us for price quotes.

We provide:

  • Fast, reliable service
  • Same day service and delivery
  • Preventive maintenance programs
  • Printer service programs

We work on:

  • laser printerslaserprinter
  • copiers
  • fax machinesfax
  • plottersplotter

 

Our Products are:

We send our clients only A+ Certified Technicians, and we offer two ways that our company can help you:

 

Time and materials field support. We can schedule a set time to stop by for regular maintenance every 3 – 6 months, or on an as needed basis.

Advantages: Our technicians are totally mobile and can handle multiple sites throughout California. Each technician is equipped with a cellular phone to receive calls and update close times promptly. Each vehicle has a “parts caddie” with inventory of common parts to speed repairs and decrease your downtime.

 

Service Agreements: The agreements can be custom tailored to meet your specific needs. Agreements usually include parts, labor, a guaranteed response time frame, and may even include a guaranteed repair time frame. These agreements are purchased per machine at a FLAT YEARLY RATE!

Advantages: Projection of costs: you will know exactly how much to budget for equipment maintenance and repair.

MONEY SAVER! Even Hewlett-Packard, one of the most reliable laser printer manufacturers in the industry, projects a 17% hardware failure rate for new equipment in the first year! Obviously, equipment beyond that age would have a higher failure rate (25% second year, 30% after that). The average repair cost per hardware failure, on a time and material basis, is $225.00 (Rate average based on a survey of 10 different service providers in Northern California

SERVICE AGREEMENTS DO HAVE THEIR ADVANTAGES!

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